Privacy Policy – ku918

How We Keep Your Data Safe

1. Introduction

ku918 (referred to in this document as "we", "us" or "the Platform") is an online gaming and sports betting service operating primarily for players based in Bangladesh. We are committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection principles. This Privacy Policy applies to all visitors, registered members, and users of the ku918 website and any associated mobile-optimised versions of the service.

If you do not agree with the terms set out in this Privacy Policy, please do not use the ku918 platform. By accessing or using our service, you confirm your informed acceptance of the practices described here. We recommend reviewing this document periodically as it may be updated to reflect changes in our practices or applicable regulations.

2. Information We Collect

We collect different categories of information depending on how you interact with the ku918 platform. The three main categories are described below.

A. Personal Identification Information

• Full name, date of birth, and nationality — collected during account registration to verify you meet the 21+ age requirement.
• Contact details including email address and mobile phone number, used for account notifications, password recovery and two-factor authentication.
• Residential address in Bangladesh (district/division level) used for account verification and localised service delivery.
• Government-issued identification document details (e.g. NID card number), collected only when KYC verification is triggered by transaction thresholds.

B. Financial and Transaction Information

• Deposit and withdrawal records including amounts in BDT, timestamps, and the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer).
• Bonus and promotion history, including wagering requirement completions and free spin usage records.
• Transaction reference numbers and partial masked payment identifiers necessary for dispute resolution and fraud prevention.

C. Technical and Usage Data

• IP address, device type, operating system and browser information collected automatically when you access ku918 to ensure platform security and detect suspicious access.
• Session duration, pages visited, game play history and betting patterns — used for responsible gaming monitoring and service personalisation.
• Cookie identifiers and analytics tokens that help us understand aggregate usage trends and optimise site performance across devices in Bangladesh.

3. How We Use Your Information

ku918 uses collected data only for legitimate, clearly defined purposes. We do not process your information beyond what is described below. Specifically, your data is used to:

• Create, manage and verify your player account — including identity verification (KYC), age confirmation (21+ requirement), and account security checks.
• Process deposits and withdrawals via local payment methods including bKash, Nagad, Rocket and Upay, as well as international card payments.
• Deliver and improve our gaming services, including cricket betting, live casino, slots, crash games and fishing games, ensuring a consistent experience across sessions.
• Send transactional notifications such as deposit confirmations, withdrawal statuses, security alerts and account updates via email or SMS.
• Monitor platform activity for responsible gaming compliance — identifying potentially harmful betting patterns and proactively offering support resources where appropriate.
• Prevent fraud, detect unauthorised account access and comply with applicable anti-money-laundering obligations by analysing transaction patterns and device fingerprints.

4. Sharing of Your Information

ku918 does not sell, trade or rent your personal information to any external party for commercial gain. We share data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

Service Providers and Technology Partners

We engage trusted third-party service providers to operate portions of our platform — including game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi and NetEnt, as well as payment gateway processors. These providers receive only the minimum data necessary to deliver their specific function and are bound by strict confidentiality obligations. They may not use your data for any purpose other than providing services to ku918.

Legal and Regulatory Disclosure

In certain circumstances we may be required to disclose your personal information to law enforcement authorities, regulatory bodies or other governmental agencies in response to a lawfully issued request, court order, or legal obligation. We will only disclose the minimum information required by the specific request and, where legally permissible, we will notify you of such a disclosure.

Business Transfers

If ku918 undergoes a merger, acquisition, restructuring or sale of assets, your personal data may be transferred as part of that transaction. In such an event, we will notify affected users in advance and ensure the receiving party is bound by privacy obligations no less protective than those described in this policy.

5. Cookies and Tracking Technologies

ku918 uses cookies and similar tracking technologies to maintain the functionality of our platform, understand how it is used, and improve the overall experience for players in Bangladesh. We use three categories of cookies:

• Essential cookies — strictly necessary for core platform functions such as maintaining your login session, preserving your bet slip contents and processing transactions securely.
• Analytics cookies — help us measure aggregate traffic patterns, most-visited game categories and session lengths so we can prioritise improvements for our Bangladeshi user base.
• Preference cookies — remember your language setting, display preferences and notification preferences so you do not need to reconfigure them each visit.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies will affect core platform functionality and may prevent you from accessing certain features. Continued use of ku918 after the cookie notice is acknowledged constitutes acceptance of our cookie practices.

6. Data Security

ku918 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or destruction. All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols — the same encryption standard adopted by major financial institutions and mobile banking services such as Dutch-Bangla Bank, BRAC Bank and City Bank. Our server infrastructure uses firewalls, intrusion detection systems and regular vulnerability assessments to maintain a high security posture at all times.

Access to your personal data within ku918 is restricted to staff members who require it to perform their job functions. All internal staff with data access are bound by confidentiality obligations. We conduct regular security training to ensure personnel handling player data understand their responsibilities. Despite these measures, no system is entirely immune to risk, and we encourage you to use a strong, unique password for your ku918 account and to enable two-factor authentication where available.

7. Data Retention

ku918 retains your personal data for as long as your account remains active and for a defined period thereafter, as required by our operational and legal obligations. Active account data is retained to ensure seamless service continuity. Once an account is closed or becomes dormant, we retain the minimum data required for fraud prevention, dispute resolution and any applicable regulatory reporting obligations.

Financial transaction records are typically retained for a minimum of five years from the date of the transaction to satisfy anti-money-laundering record-keeping requirements. Where data is no longer required for any legitimate purpose, it is securely deleted or anonymised so that it cannot be linked back to any individual player.

8. Your Rights Over Your Personal Data

As a user of ku918, you hold the following rights with respect to your personal data. You may exercise any of these rights by contacting our support team at the email address provided at the bottom of this page.

• Right of Access — you may request a copy of all personal data we hold about you at any time, free of charge, within a reasonable processing period.
• Right of Rectification — if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right of Erasure — subject to our legal retention obligations, you may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing — you may ask us to suspend the processing of your data in certain circumstances, such as while the accuracy of data is being contested.
• Right to Object — you have the right to object to processing of your personal data for direct marketing purposes. Upon receipt of such an objection, we will cease that specific processing activity immediately.

To exercise any of these rights, please contact our support team using the email address displayed at the end of this page. We aim to acknowledge all data rights requests within 72 hours and resolve them within 30 calendar days. Where a request is complex, we will notify you and provide an updated timeline.

9. Third-Party Links

The ku918 platform may contain references to third-party game providers and payment processors whose own privacy practices are governed by their respective policies. ku918 is not responsible for the privacy practices of any third-party service or content provider. We encourage you to review the privacy policies of any external services you interact with directly, including bKash, Nagad, Rocket, Upay, Visa and Mastercard, before providing them with your personal information.

10. Children's Privacy and Age Restriction

ku918 is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 21. Our platform is intended for entertainment purposes only and is accessible exclusively to players aged 21 years or older. During registration, all users must confirm their age, and we reserve the right to request documentary proof of age at any time. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account. Parents and guardians in Bangladesh who believe a minor may have accessed our platform are encouraged to contact us immediately at the support email address below.

11. Changes to This Privacy Policy

ku918 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable regulations, or the addition of new services. When material changes are made, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify registered users via the email address associated with their account.

Your continued use of ku918 after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any amendment, you should discontinue use of the platform and contact us to request account closure and data deletion.